Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
7-10 Business days |
| Central & South America |
7-10 Business days |
| Asia |
7-10 Business days |
| Africa |
7-10 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of trapfty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
llego un poco doblado
I***s –
Goed verpakt, snelle levering.
M***o –
The package arrives wrap on a reinforced plastic bag, so the risk (like in my case) to get a bend cover is quite high
S***r –
This smart mouse/rat trap flip n-slide bucket lid contraption arrived fairly quick, within 3 weeks. The tabs on the ramp were broken off on arrival and were loose in the bag. We found a way to repair the ramp so it worked and is fairly stable but as of yet, we’ve caught no mice. This trap may work better in the winter when food is harder for the critters to find. I see no reason it wouldn’t work! This price is much cheaper than Amazon or hardware stores. It’s a good deal.
Customer –
works well
Customer –
Works very well, quick Postage
Customer –
manque de description produit
B***k –
We gaan proberen de muis op een vriendelijke manier te vangen
R***s –
Good product thank you
L***b –
Product as described.
Customer –
Artikel wie beschrieben perfekt
M***t –
all good
B***g –
Fast postage and as described
U***b –
as pictured
S***u –
Look ok, plastic slightly warped
Y***A –
الفكرة جميلة ولكن الصنع سيئ سأحاول إصلاحه
Customer –
very happy with the order
Customer –
Description tout à fait exacte, reste à essayer ! Merci !
Customer –
The lid is smaller than a standard 5 gallon bucket from Home Depot (Canada).
S***e –
great thanks
G***t –
Good product.
J***e –
I’m very satisfied
L***S –
a voir a l’usage
B***l –
Excellent service
A***i –
Come da descrizione. I prossimi giorni la provo
C***a –
Compré 2 y me enviaron uno de los productos sin una pieza de rampa ademas de estar doblado. Dejo fotos
E***c –
Arrived fast in a plastic bag bent out of shape so the trap door wouldn’t sit in the grooves without falling off. I had to steam it over boiling water and manually bend it back into shape enough so the trap door sits in the grooves (just). We’ll see how it goes.
Customer –
Пластмассовая крышка при транспортировке погнулась, на ведро одеть невозможно
T***I –
arrivata piegata, rapporto qualità prezzo pessimo. meglio prendere 5 minuti, una birra e costruirsela
C***n –
dommage qu’il y ai une grande ouverture , on dirait que le clapet ne remonte pas assez d’où un trou assez grand pour qu’elle remonte et passe dans le trou :/ mais bon on verra comment ça va
J***O –
mejorable
F***s –
Nickel impeccable merci
Customer –
The packaging was perfect! It arrived very fast in a perfect state!
O***n –
100
Customer –
Very good, very fast logistics
Customer –
The product is of good quality and strong, originally thought to be very thin, now it feels very good
Customer –
The logistics is fast and the product looks good
Customer –
Received the product, it looks like the picture, very good
Customer –
Looks good, hope to use it too
Customer –
I received the product, it looks good, I need to find a bucket to install
Customer –
Thanks for the fast delivery. The goods have not yet unpacked, I will not write off the quality later.
Customer –
super fast delivery. perfect product and good quality
Customer –
t’s come to Me in 2 days. I loved it, good quality super recommended and she is delighted, as safer when you go pick up inside the case.
Customer –
The product looks very good
Customer –
The product has been received but has not been used yet
S***o –
Prompt and smooth shipment.
D***g –
Bad copy of a good product.
Customer –
I hope the logistics can be faster, no other problems
R***s –
Practical trap
A***i –
Bien
Customer –
super
A***s –
The brown part doesn’t close properly with the yellow lid, see pictures. Either bad production or bent in transport. I’ll try to bend it back using a heat gun.
Customer –
Product zoals omschreven. Goed verpakt en 9 dagen na verzending ontvangen.