Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
7-10 Business days |
Central & South America |
7-10 Business days |
Asia |
7-10 Business days |
Africa |
7-10 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of trapfty.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
It is good for small mouse but not good for rats
B***e –
très bon
C***F –
très bien merci !
Customer –
franchement très bien et efficace
R***r –
Работает ))
D***K –
Bien
D***l –
sehen gut aus funktionieren bin sehr zufrieden nach 11 Tagen geliefert empfehle diesen Verkäufer
E***R –
Все как в описании . Пришло быстро , 10 дней . Посылка была с трек-номером .
Customer –
livraison rapide. qualité semble bonne non encore essayé
R***a –
justo lo que compre
V***r –
me:2, mice:0 so far
K***J –
товар норм работает
Y***e –
Great mouse trap. this type already caught quite some mice alive in our house. I am sure these new traps will do their job as well. Shipment took only 7 days to Korea.Thanks!
C***a –
Simplemente gracias. Excelente producto. Este amiguito llevaba meses riéndose de mí y al rato de colocarlo no pudo resistirse al suculento festín. Gracias!
A***s –
la porte pour déposer les appats est difficile a ouvrir il faut appuyer très fort et tirer, sinon super article, espérons que les souris l apprécient également pour venir manger!livraison rapide, bien emballé
D***i –
обе ловушки пришли с обломанными направляющими. упакованы очень слабо
H***n –
Makkelijk om in te stellen, aan het werk te zetten! Nog geen rat gevangen!!
M***a –
Всё понравилось!
R***r –
получил. работает
W***n –
I paid 5 euros import tax on receipt of the stuff
M***s –
Wow, took only 5 days from ordering from China to New Zealand!!! Nice product too 🙂
7***r –
sur les 4 il y en a un que la petite porte est cassé .
C***r –
se aprecia buena calidad, aprox un mes en llegar a chile.
I***r –
Buon prodotto
Customer –
Llego rapidísimo
M***s –
Item as described, good packaging, items survived, fast shipping, nice quality A+++++
L***R –
Мышеловка огонь. Поймано в доме несколько штук мышей за несколько дней подяд.
E***A –
Спасибо продавцу! Ловим симпатичных мышек и относим их в лес подальше. Очень удобная и гуманная вещь . Сделана аккуратно, упакована отлично, спасибо, продавца советуем!
E***s –
M@ny Th@nks
R***a –
vendedor 10.llego rapidisimo 5 dias.todo perfecto
B***a –
Похоже, что будет работать девайс как надо. Крышка закрывается с приятным щелчком от легчайшего прикосновения.
M***s –
Perfecto. Mucho mejor que las ratonera tradicionales
P***Y –
Thanks for the fast shipping -)
L***n –
Received! Tested! Everything works as it should! Thank you for your business! Will recommend!
L***n –
excellently. I’m satisfied. I recommend it
E***Y –
доставка как и обещали в срок. товар соответствует цена/качество. все отлично, я доволен.
E***Y –
товар пришел быстро. качеством доволен. продавца рекомендую. посмотрим как будет продукт в действии позже.спасибо
R***r –
Arrived in 11 days
Y***e –
All is well!
R***e –
Conforme à la description. Envoie rapide.
V***c –
Всё как на рекламе. Понравилось мне, теперь чтобы мышам понравилось !
L***a –
Envío súper rápido, me encantaaaaaaaaaa
B***o –
perfectooo
J***p –
Snel geleverd
I***a –
Recibido todo perfecto. Saludos.
A***g –
it is wonderful,it can work, build well.i love it,thanks store,fast shipping
C***A –
доставка быстрая. на весу- работает. в деле не пробовал
K***D –
доставка своевременная, как и заявляли. продавец очень внимательный, ответил на все интересующие вопросы. спасибо. рекомендую
K***D –
товар получен. качеством остался доволен. посмотрим как он будет справляться с поставленной задачей
C***A –
товар пришел вовремя, как и обещали. продукт соответствует цена-качество. будем пробовать в действии!
S***l –
bon, produit. trЁЁs satisfait.
C***n –
Super efficace merci!!! Bon produit vendeur sЁ¦rieux recommandЁ¦
J***m –
very good
F***s –
Excelente producto. Este amiguito llevaba meses riЁ¦ndose de mЁЄ y al rato de colocarlo no pudo resistirse al suculento festЁЄn. Simplemente gracias.